© 2020 All rights reserved
Frequently Asked Questions
Making a purchase online is sometimes quite a daunting task. Sometimes we need reassurance that the company is good, or that all of our questions are answered before we take the plunge to make the purchase.
Below are our most common questions that are asked – just click on the question to reveal the answer. If your question hasn’t been answered below feel free to send us an email though our contact us page.
About Our Outdoor Beanbags
Outdoor Beanbags are weather proof – perfect for around the pool or in the garden, take them fishing or camping, or just use them as extra seating in the games room or home theatre… and they are easy to keep clean.
They are made from hard wearing, durable Nylon/Polyester blend fabric with a waterproof layer on the inside. Our Beanbags come in a wide range of colours, which means you can choose one to compliment your existing colour scheme. See here for all our colours.
Outdoor beanbags are available in a range of styles and sizes – from the massive double lounger, right through to the foot stools & cushions– see here for our entire range and pricing.
We have a small range of beanbags in stock, however most of our beanbags are made to order. This helps us to reduce overheads due to keeping a large amount of stock – and it means that you can order exactly what you want, in the style and colour you want. For all beanbags that are made to order, there is a turnaround of four (4) to five (5) weeks from order to delivery of your Outdoor Beanbags.
Unfortunately the logistics of trying to post a filled beanbag would be difficult (and very expensive for you!). As such all of our beanbags will be posted to you folded flat. This keeps postage rates down for our customers.
The polystyrene balls can be purchased from major department stores such as Spotlight, Kmart and Big W. The beans will generally come in 100 litre bags, although some retailers do sell them in smaller quantities.
Each beanbag on our products page will have an estimated amount of beans that will be required to fill your new outdoor beanbag. We give approximate figures as some people like their bean bags nice and full and others like their bean bags soft so they can sink into them.
We recommend when filling your bean bags always put less than the recommended amount in your beanbag, zip it up and pat into shape, sit on it and test it out. If you need more beans then you can add more beans – it is always much easier to add beans than to take some beans out!!
When your bean bags are well used you may notice that they get squishier and they don’t feel as full as they used to be. Over time and regular use the polystyrene balls will compress and you will need to top up your bean bag with some more beans to get it back to the comfort level you like.
Our Outdoor Beanbags are made from a hard wearing, durable and waterproof canvas material. The fabric doesn’t feel like plastic like some of the cheaper outdoor beanbags as the waterproof layer is on the inside of the bag. Every bean bag sold at Outdoor Beanbags includes a flexible inner bag, making it much easier to fill up your beanbags and keep them in shape.
The fabric is colour fasted during manufacturing which helps reduce colour fading. Please keep in mind that the sun in Australia is very harsh and as such there may be some colour fading over a period of time.
Your Outdoor Beanbag is made from a heavy duty water resistant canvas. Whilst it is water resistant and designed for outdoors, we recommend storing your Outdoor Beanbag away from the elements to avoid fading. Your Outdoor Beanbag is not designed to be completely immersed in water.
We recommend cleaning your Outdoor Beanbag regularly if it kept in a dusty area, exposed to sea salt or chlorine.
To clean your beanbag, we recommend brushing off any excess dirt / dust before cleaning with a soft scrubbing brush and mild soapy water. Always hose off the soapy water and then allow your outdoor beanbag to dry completely before storing it away. Storing a wet beanbag or keeping your Outdoor Beanbag in a damp area may allow the growth of mould on your beanbag cover, which can be very difficult to remove.
Yes! We have wholesale pricing for anyone who orders a total of 10 or more beanbags. These can vary in different sizes, styles and colours – you don’t have to order 10 of one bean bag.
If you don’t want 10 beanbags, we will still give a discount for orders of over 5 beanbags – just ask us what we can do for you.
We have supplied wholesale Outdoor Beanbags to several Primary and Secondary Schools, as well as a winery, local council, youth clubs and design businesses.
Please send us an email before purchasing online to get your discounted wholesale rate.
Do you have a beanbag design or idea that you would love to get made?
Do you have a special area or bench seat that you want to get a beanbag cushion made for? Or maybe a modular bean bag lounge set-up?
Do you want one of our designs of beanbags but with a contrasting colour trim, or in your favourite sporting team colours?
All of our beanbags are custom made to order, which means if you want something that is not one of our standard designs, you can design your own bean bag and we can make it!
Send us an email with your beanbag design, or alternatively send your drawing direct to our email (firstname.lastname@example.org) and we can quote a price for your custom piece.
If you want to have a look at our current range and prices, head over to our shop.
Shipping & Returns
Yes! We offer free postage for all our customers across Australia for all of our products no matter how little, or how much you order.
If you are not in Australia and would like a price on postage, please send us an email and we can get back to you with an overseas postage price and time frame.
We have a limited range of our Outdoor Beanbags in various colours and styles in stock. These are listed in a separate category called In Stock Now. If you make a purchase from our In Stock Now category, your new outdoor beanbags will be posted with Australia Post (from Perth, WA) within 2 business days of your order confirmation. Delivery times are outside our control, and will depend on your geographical location within Australia and the service of Australia Post as to when you will receive your new beanbags.
If you have purchased an outdoor beanbag from our Custom Made category, your beanbags will be ordered with our supplier the same day as your order is processed. As your beanbag is made to order by our supplier in Bali, Indonesia, it will take approximately 4 weeks to arrive to our office via international air cargo. Once we have received the parcel, we unpack, check and repack into customer orders and post within 2 business days of receiving the parcel. Depending on your geographical location within Australia, the delivery time may take a little longer to receive than a week due to the Australia Post service.
To check postage times, please see the Australia Post Website.
We endeavour to update all customer orders with tracking numbers as soon as we have lodged the parcels at the post office.
Express post can be arranged for an extra fee, prior to submitting an online order – simply contact us to make the arrangements.
We normally use Australia Post for our postage across Australia. We did try another postal service company however we were let down by their service and as such we are sticking with Australia Post at this stage.
All our beanbags are posted with tracking numbers, which means we can check where they are (subject to Australia Posts system being updated).
If you have any suggestions for a postal carrier we would love to hear from you – email us here!
Here at Outdoor Beanbags, we are happy to replace or refund a product that is faulty from the manufacturer – ie, faults with the fabric or stitching. As such we advise you to check your item thoroughly once you have received it to check for any faults or damage.
If you receive a product that you believe is faulty, please send us an email via contact us and we will advise you how to proceed from there. Please note that contact must be made within 7 days of receiving your item and supporting pictures of the damage will assist in determining the fault.
Should a product be agreed upon as faulty it will be at the purchasers cost to send the item back to Outdoor Beanbags. Once the faulty product has been received, a replacement product will be sent to the purchaser at no additional cost to the purchaser.
Unfortunately, we are unable to accept a return or provide a refund if the product has been damaged during use.
We all change our minds sometimes, so if you receive your order and you are not happy with the colour or just simply changed your mind, let us know by sending us an email with your order details.
We will provide you with a return address to send your beanbag/s back, which postage will be at your own cost. Once we have received the beanbag/s back we will refund your order less a restocking fee of $20.
Please note that change of mind returns must be returned in it’s original state, folded flat with both outer and inner bags unused and unfilled.
We will not accept change of mind returns if the item has been used, filled or damaged.
We collect information from you when you place an order.
When ordering on our site, as appropriate, you will be asked to enter your: name, e-mail address, mailing address and phone number. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
- To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
- To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product requested (ie, for postage of your product).
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order
We do not take any credit card or financial information from you on our website. Our website directs you to PayPal, which is a secure payment gateway, which is completely separate to our company. We do not receive any financial information from PayPal in relation to the information you provide them for payment of your order.
Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
This policy was last modified on 18th May 2020.
PO Box 2336, Clarkson WA 6030, Australia